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Changing Address of Your Portal (Host Mapping)

By default, the address of your ActiveBuilding portal is an ActiveBuilding subdomain such as mycommunity.activebuilding.com. However, you can change the address to a subdomain of your own website, such as residents.mycommunity.com. In ActiveBuilding, this feature is called host mapping.

For example, suppose your community is called The Atlantic and the URL of your main marketing website is theatlantic.com. After signing up to ActiveBuilding, the initial address of your ActiveBuilding web portal might be something like theatlantic.activebuilding.com. You can change the portal's address to a subdomain of your community's website like residents.atlantic.com.

The workflow for changing the address consists of the following steps:

  1. Get a domain name and a subdomain (if not already done)
  2. Make the subdomain an alias of your ActiveBuilding portal
  3. Map the subdomain to ActiveBuilding 

Getting a domain name and a subdomain

If not already done, you must register a domain name and add a resident-related subdomain to it.

Note: Working with domain names and subdomains can be confusing because it's something most of us rarely do. Consult your system administrator, if you have one, before proceeding.
  1. Purchase and register a domain name with a domain registrar.

    You can purchase and register a domain name from any domain registrar, including GoDaddy, Yahoo! Domains, 1&1, Netregistry, or Register.com. For instructions, see the Help on the registrar's website. For more information, see How to Register Your Own Domain Name by Christopher Heng on thesitewizard.com.

    For example, if your community is called The Atlantic, you might register a domain name called theatlantic.com.

  2. After registering a domain name, use the registrar's tools to add a subdomain for your support portal.

    See the Help on the registrar's website for instructions on adding a subdomain. You can call the subdomain "resdients" or something similar. Example: residents.theatlantic.com

 

Making the subdomain an alias of your ActiveBuilding portal

The next step is to make your subdomain an alias of your ActiveBuilding portal. An alias is simply an alternate address for a website. For example, you can make the addresses "residents.theatlantic.com" and "theatlantic.activebuilding.com" interchangeable as far as web browsers are concerned.

Consult your system administrator, if you have one, before proceeding.

To make your subdomain an alias of your ActiveBuilding community portal:

  1. Log in to your domain registrar's control panel.

    Use the login name and password that you created when you registered the domain name. If you don't have a domain name and a subdomain yet, see Getting a domain name and a subdomain.

  2. Look for the option to change DNS records.

    The option might be called something like DNS Management, Name Server Management, or Advanced Settings.

  3. Locate the CNAME records for your domain.

    A CNAME record, or Canonical Name record, is a type of alias used by the Domain Name System (DNS). Among other things, a CNAME record can be used to make a subdomain an alias of an external website. For more information, see CNAME records on the Networking4all website.

  4. Do one of the following:
    • If you don't have a CNAME record for your subdomain yet, look for an option to add a new record.
    • If you already have a CNAME record for your subdomain, look for an option to edit the record.
  5. Point the CNAME record from your subdomain (shown in the Host Record field in the example below) to your ActiveBuilding subdomain (shown in the Points To field).

    CNAME.png

    The UI and terminology may vary depending on your registrar, but the concepts are the same.

Note: It takes time for changes to the DNS system to be implemented. Typically, it can take anywhere from a few hours to a day, depending on your Time To Live (TTL) settings in the registrar's control panel. In the example above, the TTL is 1 hour.

 

Mapping the subdomain to ActiveBuilding

After making your subdomain an alias of your ActiveBuilding portal, map the subdomain to ActiveBuilding. If you omit this step, your subdomain will point to an ActiveBuilding error page rather than your portal page.

  1. Select My Dashboard > Application Settings.
  2. Scroll down to the Host Mapping section and enter your subdomain name.

    Host_Mapping.png

  3. Click Save Changes.
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