Follow

Notification settings for staff and residents

ActiveBuilding has the ability to send notifications for a number of purposes for residents and staff members.  These notifications can be received by email, text message (SMS), or by phone call.  This article will outline the different notifications available to residents & staff and how to set them up & change them if needed.  Additionally, staff users can set an out of office status. When a resident tries to send a staff user a message through your Community Portal and the staff user has an active out of office notification, the resident will be notified via email.

 

Resident Notification Options

Staff Notification Options

Default Notification Settings 

Changing Notification Settings

Setup Text (SMS) Notifications

Creating an Out of Office Notification

Resident Notification Options

Staff Notification Options

Default Notification Settings

Residents are setup to receive email notifications for each of the items listed above in the resident section by default.  

Similarly, staff members are setup to receive email notifications by default for all choices except "Notify me every time something is posted".  This option can be enabled manually in the notification area or by turning on Content Approval.  

Voice notifications will be off by default.  A user will need to have their phone number listed before the ability to select voice notifications will be available.

Changing Notification Settings

The steps to change notification settings is the same for residents and staff members.  

1.)  Select Notifications from the Account drop down list and select Personal Settings.

2.)  Navigate to the Notification Settings and select notification type and check/uncheck the corresponding box.

Setup Text (SMS) Notifications

1.)  Click on Enable SMS Notifications.

2.)   Enter mobile number.  The system will send a 4 digit verification code via text message.

3.)  Enter the 4 digit code that was provided.

4.)  You're done!  The mobile number will now appear by the SMS icon indicating that setup is complete.  You can now select the check boxes to receive notifications via text message.  Note: Residents can only opt out of receiving SMS messages directly from staff if they have enabled SMS notifications.

Creating an Out of Office Notification

1.)  To activate the Out Of Office Notification go to the Account drop down arrow and select Personal Settings.

2.)  Under Messaging, select set one now.

3.)  Set an Out Of Office Notification message by filling out the Start Date, End Date (which cannot be the same as the Start Date), Type: (None, Business Travel, Illness or Vacation) and a brief message. Then click save notification.

4.)  Once an Out Of Office Notification is activated, the staff member will be notified by a pop up alert in the upper right hand corner of the screen. As long as the Out Of Office Notification is active, a pop-up will also be present to remind the staff user. To update or turn off the Out Of Office Notification at any time, simply click the link from the pop-up, or access Settings under your Account tab.

5.)  When a resident tries to send a staff user who has an active Out Of Office Notification the following message will appear. The resident can then choose whether or not to still send the message.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk