For properties that are currently not on resident sync, staff have the ability to add units manually to the portal. This article will outline how to add a unit.
To add a new unit in the Community Portal, access the Application Settings under My Dashboard:
Access the Unit Configuration tab and select "Add Unit":
Fill out the pop-up form with the correct unit number, floor number, and building name/number, and click "Add Unit". The unit will now appear in the portal.