This article will describe the how to determine the registration status of a resident. A resident has to register their account before they can access the portal to make a payment, submit a work order, or engage with fellow residents and staff.
To determine the specific registration status of a resident please follow the instructions outlined below:
From the 'My Dashboard' dropdown menu click on 'Resident Management'
Find the resident in reference by typing their name into the search bar below the 'Resident Action' dropdown or by using the vertical scrollbar until they are visible.
- If the resident has a dark silhouette of a person with a white question mark to the right of their name they are unregistered.
- Residents without that icon have successfully registered
If the resident in reference needs a new email invitation or if you need to send new invitations to all currently unregistered residents, please click here
If the resident in reference needs a new email invitation sent to a different email address then the currently listed alias, please click here.