Resolving Error 'Online Payments Are Unavailable' with Account Snapshot

Resident Issue: I can access the Account Snapshot screen, but I can’t make a payment due to Online Payments being unavailable. 


Reason: This typically means that the resident is flagged for some special status that prevents him or her from making a payment, such as Eviction, Collection, or Do Not Allow Check (if ACH is the only payment option available online). Check to see if any of the highlighted areas in the image below are checked. 


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