By joining a user to one or more messaging groups, that user can be more easily identified and added as a recipient of direct messages by residents.
To add a staff user to a messaging group, first go to the My Dashboard tab > Staff Management.
Select the staff user who is being added to a messaging group and click Edit Manager.
Assign to a messaging group and click save changes.
When a resident composes a message they can select from a list what group of staff users they want to message. The options are Front Desk, Leasing, Maintenance, Management and Resident Services. Once they select a group in the "To:" box all the staff users who belong to that group will populate.
This is what a message from a resident to a group of staff users will look like from the staff users profile.
Each staff member of that group will receive the message via email, and it will also be displayed in their Community Portal's Inbox.