What is MyUtilityConnections?

MyUtilityConnections is a one-stop shop for utility services that lets your residents find available services, compare features and pricing, and sign up for utilities all in one place – all with a best-price guarantee!

Why is this good for me?

A happy resident is more likely to renew their lease and refer their friends. By providing this great service to your soon-to-be residents, you can demonstrate world-class customer service and start the relationship off on a great footing.

Okay then, why is this good for my residents?

Residents love the ease of use and the fact that they can shop for all of their utilities in one place. Instead of spending hours researching phone, Internet, TV, and electric providers in their area, they can compare local providers and prices and sign up for multiple services all in one place. This saves residents countless hours, and makes the moving process much less stressful.

What about marketing exclusives?

If your site has exclusive vendor marketing arrangements, those are protected. Within ActiveBuilding, you can define an exclusive provider for any category – or set an entire category to ‘never show’ – to ensure that you have complete control over what your residents see. (Even though you may see some unfamiliar service providers within the list, when your future residents visit MyUtilityConnections they will only see the providers that are actually available at your specific property address.)

That’s pretty impressive, but how much is this going to cost me?

This is the best part! If you are an ActiveBuilding customer, MyUtilityConnections is completely free to you and your residents!

Okay, I’m sold! How do I sign up?

That’s easy: just log into ActiveBuilding and go to Application Settings > Modules and Features. You’ll see a section called ‘My Utility Connections’ – just turn the feature on and set up your exclusives, and your residents will thank you later. Click 


Now that I’m signed up, how do my residents access the service?

Great question! Your residents can find MyUtilityConnections from the ‘My Dashboard’ drop-down menu as well as the Community Info page in ActiveBuilding. New users will also receive an automated notification when they first log in introducing them to MyUtilityConnections.

Where can I learn more?

You can check out this video or

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