This article will provide you information on setting up a new amenity that can be reserved by your residents on your ActiveBuilding portal. The ability to reserve amenities on ActiveBuilding removes the need for staff to field inquiries in person or over the phone while also providing automated notifications and a log of previous reservations.
To jump to specific sections, please click on the links below:
Enabling the Amenity Reservation Module
To Enable the Amenity Reservation Module log into ActiveBuilding > My Dashboard > Application Settings > Modules & Features > Toggle 'On' Amenity Reservations > Click 'Save Changes' located at the bottom of the page.
Note: Only ActiveBuilding Admin Users are able to access the Application Settings.
Creating a New Amenity
Go to My Community > Amenities.
Select the Add Amenity button
Complete the first page of the Amenity Wizard. This page will ask you to name the amenity, give it a description, choose an image, and set the time frame for when reservations need to be made.
In this section you can also make an amenity visible to staff only. This is a great option to use when you're still setting up amenities and don't want residents making reservations or if the amenity is for staff only.
Fill out the second page of the Amenity Wizard. This page will ask you to choose an amenity type (hourly, time slot, overnight), availability (everyday, weekday, weekend), max reservation duration (30 minutes to 24 hours), and maximum reservations per day per submitter (no limit to 10).
Step three in the Amenity Wizard will ask you if the amenity requires a rent fee/deposit. Choose between never, offline (by staff), or online (by credit card)
Step four is the final step in the Amenity Wizard. Here you can add any questions that you'd like residents to answer when making a reservation. You can also add any additional steps such as, "please come by the office and pay your deposit" or "please ensure you clean up after use". You can also add a document outlining any rules or other relevant documents.
Once completed click 'Create Amenity' and it'll be saved.
Editing an Amenity
There may be times when you need to change the description of an amenity, the hours available, or other components. An amenity can always be updated by following the process below.
Go to My Community > Amenities.
Hover your mouse over the amenity that you want to edit and select the pencil icon.
Locate the information that you want to update and make your changes. Once your changes have been made, select the Next Step button until you get to Step 4 then click 'Update Amenity'.
Enabling Amenity Payments with Stripe
To enable this feature you must enable and set up your property's Stripe account. This is free to set up and use, and is how payments will be processed to your property's account. An Admin level user will enable this by going to My Dashboard > Application Settings > General >Ancillary Payments > Connect with Stripe.
Fill out the Stripe enrollment form.
Please note the following about the Stripe enrollment form:
- The last four digits of your social security number are used to verify your ID. No credit check or background check will be performed.
- The card statement details will allow to control how payments processed will appear on credit card statements.
- Bank Details is where you will input your property account information.